Live Arrival Guarantee
100% Live Arrival Guaranteed. We guarantee that our reptiles and amphibians will be alive and healthy upon arrival.
Our animals arrive DOA less than 1.4% of the time which is an incredible statistic and attributable not only to the health and strength of our animals, but also to our exceptional box packing abilities. Most companies will not guarantee the live arrival of amphibians, but we do!
Issue with an order?
Animals that are Dead on Arrival (DOA) must be reported within 24 hour of delivery. Any other issues must be reported within 12 hours of delivery. If you have any questions or concerns, please contact us first . The Live Arrival Guarantee applies animals that arrive deceased, as well as animals that perish within seven days of arrival. Please follow the same procedure for both instances (picture of animal on top of shipping label, all in the same picture) to open a claim. A claim will not be opened without a picture.
Upon approval of your claim, you have a couple options.
The first option is having us ship you a replacement animal, although heavily discounted shipping costs ($34.99) will be the responsibility of the customer. If the replacement animal is DOA, we would then refund your purchase price (excluding the shipping costs) via paypal or credit card, depending on your method of payment. Keep in mind, we are extremely reasonable people, so we’ll work with you. Every situation is different.
1. We guarantee the life of our captive bred (CB or CBB) animals for 3 days from time
of delivery. *Conditions below apply – You will be asked to email clear photos of the
set up including gauges displaying temperatures and humidity.
2. Please be aware of what you are purchasing and do the proper research (If unsure
ask us, we are very happy to help!). Our guarantee is void if you do not have the
proper environment to house the animal in. For example, putting a bearded dragon in
a plastic kritter keeper is not appropriate set up. This includes temperature, bedding,
and proper lighting. *We have full discourse in determining whether an
enclosure meets the proper husbandry standards.
3. At Morphs Market, LLC we do our best to sex your animal using proper
techniques such as visual factors (sexually dimorphic species), popping, probing, or
palpating (all depending on the species and size of the animal) but we cannot guarantee the sex on any animal.
4. Animals are guaranteed to be free of external parasites. Internal issues are not included under our guarantee; it is an outward health guarantee only.
*Field Collected / Imported / Farm Raised / Wild Caught Reptiles
All reptiles have a live and healthy arrival guarantee. We cannot provide a guarantee after arrival. Field Collected animals may have slight cosmetic imperfections. These cosmetic imperfections do not affect the health of the animal.
If your shipment arrives deceased, is visibly unhealthy, is damaged in any way or if there is any other issue with the order upon arrival, you, the customer must notify morphs market of the issue immediately upon receiving the shipment. The arrival time will be determined by the tracking information FedEx provides online of the delivery. Please notify us of your issue by emailing us (Sales@morphsmarkets.com)
Having an issue with a new pet you just received?
Please E-Mail (Sales@morphmarkets.com) to begin to file a claim. A photo of the contents of the shipment must be sent to the email or attached to the claim form above within the given amount of time after arrival or all guarantees are null and void.
Animals that are Dead on Arrival (DOA) must be reported within 1 hour of delivery. Any other issues must be reported within 24 hours of delivery. If you have any questions or concerns, please contact us first (we are open 7 days a week). Photo evidence will be required for all claims.